Contact information
SPOT Turf Company Contact Information
Complete directory for reaching our team and getting the help you need
MAIN CONTACT INFORMATION
SPOT Turf Company LLC
5045 Forest Bend Road
Richardson, TX 75244
Main Phone: (214) 555-TURF (8873)
Main Email: info@spotturf.com
Website: www.spotturf.com
Business Hours:
Monday - Friday: 8:00 AM - 5:00 PM (Central Time)
Saturday: By appointment only
Sunday: Closed
DEPARTMENT CONTACTS
Sales & Project Estimates
Phone: (214) 555-1235
Email: sales@spotturf.com
Best for: New project inquiries, cost estimates, product information, site evaluations
Services:
- Free project consultations
- Custom installation quotes
- Product recommendations
- Site evaluation scheduling
- Project timeline planning
Response Time: Within 4 hours during business hours
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Safety Testing & Certification
Phone: (214) 555-1236
Email: testing@spotturf.com
Best for: Playground safety testing, ASTM certification, compliance documentation
Services:
- ASTM F1292 impact attenuation testing
- Fall height certification
- Safety compliance verification
- Annual testing programs
- Emergency safety inspections
Response Time: Same day for safety emergencies, next business day for routine testing
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Maintenance & Service
Phone: (214) 555-1237
Email: maintenance@spotturf.com
Best for: Ongoing maintenance, repairs, service scheduling, warranty claims
Services:
- Routine maintenance programs
- Emergency repair services
- Warranty claim processing
- Maintenance program enrollment
- Performance optimization
Response Time: Within 24 hours for emergencies, 2-3 business days for routine service
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Customer Service & Support
Phone: (214) 555-1238
Email: support@spotturf.com
Best for: General questions, billing inquiries, appointment changes, product support
Services:
- Account management
- Billing and payment questions
- Appointment scheduling and changes
- Product usage guidance
- General company information
Response Time: Within 1 business day
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Management & Partnership Inquiries
Phone: (214) 555-1239
Email: management@spotturf.com
Best for: Large commercial projects, partnership opportunities, media inquiries
Services:
- Enterprise-level project consultation
- Contractor partnership programs
- Media and press inquiries
- Corporate accounts
- Multi-site project coordination
Response Time: Within 2 business days
EMERGENCY CONTACT INFORMATION
24/7 Emergency Line: (214) 555-TURF
Emergency Email: emergency@spotturf.com
What Constitutes an Emergency:
- Safety hazards on existing installations
- Playground equipment damage affecting safety
- Water damage or flooding on turf surfaces
- Structural damage requiring immediate attention
- Any situation posing immediate risk to public safety
Emergency Response Times:
- Safety emergencies: Within 2 hours
- Non-safety emergencies: Within 4 hours
- Emergency consultation: Available 24/7
LOCATION & DIRECTIONS
Our Facility:
5045 Forest Bend Road
Richardson, TX 75244
Directions from Major Highways:
From I-75 (Central Expressway):
- Exit Arapaho Road (Exit 26)
- Head east on Arapaho Road
- Turn left (north) on Forest Bend Road
- Destination on the right
From I-635 (LBJ Freeway):
- Exit Central Expressway/US-75 North
- Follow I-75 North to Arapaho Road (Exit 26)
- Follow directions above
From Dallas North Tollway:
- Exit Arapaho Road West
- Head west to Forest Bend Road
- Turn right (north) on Forest Bend Road
- Destination on the right
Parking:
Free parking available on-site. Visitor parking located at the front of the building.
PUBLIC TRANSPORTATION
DART Rail Access:
- Nearest Station: Arapaho Center Station (Orange Line)
- Distance: 1.2 miles from our location
- Bus Route 408 provides connecting service
Ride Share:
Our location is easily accessible via Uber, Lyft, and other ride-sharing services. Use address: 5045 Forest Bend Road, Richardson, TX 75244
SERVICE AREA INFORMATION
Primary Service Area:
Dallas-Fort Worth Metroplex
Counties We Serve:
- Dallas County
- Tarrant County
- Collin County
- Denton County
- Rockwall County
Major Cities in Service Area:
- Richardson (Headquarters)
- Dallas
- Fort Worth
- Plano
- Frisco
- Allen
- McKinney
- Arlington
- Irving
- Garland
- Mesquite
- Carrollton
- Lewisville
- Flower Mound
- Grapevine
Extended Service Area:
We also provide services in surrounding counties for larger commercial projects. Additional travel charges may apply for projects outside our primary service area.
ONLINE CONTACT OPTIONS
Website Contact Forms:
- General Contact Form: www.spotturf.com/contact
- Quick Quote Request: Available on all service pages
- Emergency Service Form: www.spotturf.com/emergency
Social Media:
- LinkedIn: /company/spot-turf-company
- Facebook: /spotturfcompany
- Instagram: @spotturf
- YouTube: /spotturf
Email Newsletters:
Subscribe to receive:
- Monthly turf maintenance tips
- Industry news and updates
- Special offers and promotions
- New service announcements
Subscribe at: www.spotturf.com/newsletter
WHAT TO EXPECT WHEN YOU CONTACT US
Initial Response Times:
- Phone calls: Answered during business hours or returned within 4 hours
- Emails: Response within 1 business day
- Emergency contacts: Immediate response 24/7
- Quote requests: Detailed response within 24 hours
Information We'll Need:
For Installation Projects:
- Project location (city, county)
- Approximate square footage
- Current surface type
- Intended use (playground, corporate, etc.)
- Desired timeline
- Any site challenges or special requirements
For Safety Testing:
- Playground location and size
- Type of existing surface
- Age of current installation
- Reason for testing (annual, compliance, insurance)
- Urgency level
For Maintenance:
- Location of turf installation
- Age and type of turf system
- Current maintenance history
- Specific issues or concerns
- Preferred service schedule
Our Commitment to You:
- Professional, knowledgeable staff
- Accurate information and realistic timelines
- Clear communication throughout your project
- Comprehensive documentation and follow-up
- Standing behind our work with solid warranties
SPECIAL SERVICES
Mobile Consultations:
We provide on-site consultations for qualified projects throughout our service area. Site visits help us provide accurate estimates and identify any unique challenges or opportunities for your project.
Video Consultations:
For preliminary project discussions, we offer video calls to review plans, discuss options, and provide initial guidance before scheduling an in-person visit.
After-Hours Support:
While our normal business hours are Monday-Friday 8 AM - 5 PM, we understand that facility managers and decision-makers often work outside these hours. We're available by appointment for important project discussions.
SEASONAL CONSIDERATIONS
Peak Installation Season: March - November
- Longer lead times during peak season
- Weather-dependent scheduling
- Earlier booking recommended
Winter Months: December - February
- Limited installation due to weather
- Ideal time for planning and design
- Safety testing available year-round
- Maintenance and repairs as weather permits
FREQUENTLY REQUESTED INFORMATION
Licenses & Certifications:
- Texas Contractor License: Available upon request
- STC Certified Installer credentials
- ASTM F1292 Testing Certification
- Insurance certificates
- Bonding information
References:
- Commercial project references available
- Educational institution testimonials
- Municipal project examples
- Safety testing client list
Technical Documentation:
- Product specification sheets
- Installation procedure guidelines
- Maintenance protocols
- Safety standards compliance
- Warranty terms and conditions
For immediate assistance, call our main number: (214) 555-TURF
We look forward to hearing from you and helping transform your commercial space!